2 years ago
Incident Management Engineer
Palantir
London, United Kingdom
Full-time
GenOps Responsibility Profile
Runtime Ownership
✓ Yes
Control Plane
✗ No
Governance / Policy
✗ No
Observability / Telemetry
✗ No
Incident / Reliability
✓ Yes
Regulated Context
✓ Yes
AI / Model Runtime
✗ No
Primary Domain
unknown
Production Environment
prod
Classification Confidence
85%
Rationale: This is a clear GenOps role with direct ownership of production incident response and resolution across Palantir's critical platforms. The role owns reliability outcomes through centralized incident management, triaging critical outages, and coordinating resolution in high-stakes environments including regulated contexts (healthcare, supply chain).
Job Description
A World-Changing Company
Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
The Role
Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue.
You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it.
Whatever the issue is, you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible.